Frequently Asked Questions
Everything you need to know about your 509 gear and orders.
How do I determine the correct size for my technical riding gear?
We provide a comprehensive sizing chart on every product page. For the best fit, we recommend measuring with your base layers on. If you are between sizes, we suggest sizing up for increased mobility during active riding.
What is the shipping timeframe for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear before your next weekend trip.
What is your return policy for helmets and outerwear?
We offer a 30-day return policy for all unused items in their original packaging with tags attached. Please note that for safety reasons, helmets must be returned in unridden condition with all protective films intact.
Does 509 gear come with a warranty?
Yes, all 509 products are backed by a limited warranty against manufacturing defects. Goggles and helmets typically carry a one-year warranty from the date of purchase.
How should I clean and maintain my 509 goggles?
To preserve the anti-fog coating, only clean the inner lens with the provided microfiber storage bag or a specialized lens cloth. Avoid using harsh chemicals or abrasive materials that could scratch the lens.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order weight.